Frequently asked questions
For any assistance, please reach out to us at contact@thatgrlshop.com . Please avoid sending us DMs on Instagram, as we may not be able to see them.
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If you haven't received an email from us after making a purchase, it could be due to your inbox being full. Please ensure there is enough space for new emails. If this issue persists, you may contact us using a different email address. Remember to include the email address used for your purchase in your message so we can assist you effectively.
For comprehensive details regarding our policies, we invite you to visit our dedicated policy page: https://www.thatgrlshop.com/store-policy .
Here, you will find extensive information on our Shipping Policy, Terms and Conditions, Privacy Policy, and Returns and Refunds procedures. This will provide you with a clear understanding of our store policies and ensure a smooth shopping experience.
We invite you to review our full policy on Refunds and Returns at this page
These terms are applicable only for physical products eligible for a return; please note that once you purchase a digital item, no refunds or exchange can be offered.
As written in our policy, only regular priced Goods may be refunded. Goods on sale cannot be refunded.
If you have any more questions about our Returns and Refunds Policy, or if you are not satisfied with a purchase, you can contact us by sending us an email at: contact@thatgrlshop.com
We will process your request and we will respond to your email as soon as possible.
You can subscribe to our Newsletter to receive updates on our new articles, special offers and discounts filling this form - that you find in the Shop page of our site - with your email.
By subscribing to our Newsletter, you will also receive a personal code to use at the checkout to get Free Shipping on all of your orders.